· The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Our privacy policies are subject to change at any time without notice. To make sure you are aware of any changes, kindly review our policy periodically.
1. Collection of Information
When you visit our website, we collect and store information (including and not limited to your phone number, e-mail id, locality, IP address and URL). Such information is used by us from time to time in order to enhance the shopping experiences which cater to your needs.
Your information (including and not limited to phone number, e-mail id, locality IP address and URL) may alsobe used by us from time to time to enable us to conduct our own internal research and better understand our users, in a view to constantly improvise the shopping experiences that we provide to our users.
However, if you wish to browse our website being anonymous you still have the option of doing so by choosing not to provide your credentials or by not logging in to your account at bhalani.com
However, we would recommend you to provide your credentials, so that we could give you a shopping experience duly tailor made to your own needs. You also have an option to change the information that you provide at any given point of time.
We would be using these cookies for promotional effectiveness to
enhance your experience on our website. Most of the cookies would be session cookies, which would be automatically deleted from your device at the end of the session.
However you are always free to disable the cookies using the options of your browser, in this case, you may require to enter your password, more frequently during your session at bhalani.com
We would be requiring your personal data to be able to help you with problems, resolve disputes, promote safe service, inform you about offers, products and services on our website, detect and protect us against errors, frauds and criminal activities, measure consumer’s interests in our books and other products and enforce our terms and conditions as otherwise stated at the time of your purchase/data collection
3. IP, GPS and Location Related Information
We may alsoidentify and use your IP address to help diagnose problems with our server and apply solutions to our website, the same IP address is also used to recognize you and gain a wider demographic knowledge. We may also use the GPS or any other related information from your device to locate your city in order to enhance the services that we provide you at bhalani.com
We may use this data to enhance your experience while choosing a product and provide you with content you may be interested in and to display products according to your preferences.
4. Disclosure of Information
We may at times disclose the personal information that you provide to third parties/affiliates. These third parties/affiliates may market to you as a result of such sharing. However, you have the option of willingly opting out of such a kind of disclosure pertaining to marketing. At times we may disclose your personal information to be in line with our legal obligations to enforce our user agreement and to help government or other statutory and regulatory authorities to prevent, detect, mitigate and investigate fraudulent or other illegal activities.
5. Newsletters and Advertising
We provide all our users the choice to opt out from receiving non-essential communications from us on behalf of our partners and from us after setting up an account.
If you want to remove your contact information from bhalani.com for the stoppage of receiving these non-essentials; you always have the option of unsubscribing our newsletters.
We use third party advertisers to serve advertisements when you visit our website, these companies may use information (not including your name, address or e-mail id, or telephone number) about your visits to this and other websites in order to provide advertisements of goods and services of interest to you.
Our website links to other websites that may collect personally identifiable information about you. Bhalani.com is not responsible for privacy practices or the contents of those linked websites. Our website has stringent security measures in place to protect the laws misuse and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secured server, once the information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
You may not create a link to this website from another website or document without our prior written consent.
All Disputes pertaining to this websiteshall be subject to the jurisdiction of the courts in Mumbai.
7. Returns and Cancellations
An order once placed cannot be cancelled. Returns of books and other products would be accepted within a time period of 14 (fourteen) days from the date on which the particular product was delivered to you, and the returns of the products would be accepted only if there is any manufacturing defect found and the same shall be dealt with as per our discretion. However, orders placed can only be cancelled till time, we have handed it over to our delivery partners. Once we have handed over your product to our delivery partners for delivery, you no longer will have the option of cancelling the order. However under any circumstances for return or cancellation of an order/s, a service fee of 3.30% would be deducted from the amount that you have paid while placing the order.
In the given scenario where the product has a manufacturing defect, you would be given the options of either getting your order replaced with a new one; or returning the defected product and calming a refund of the amount that you had paid for that particular product; or by returning the defected product and getting your account at bhalani.com credited.
Purchases if made physically at the shop; the return of the same products/books, if found defective are to be returned physically and not via the website. Vice versa this applies to the books/products purchased from the website and they are to be returned via the procedures prescribed on the website.
8. Change of Delivery Address
At bhalani.com, we try our best to provide you with more conveniences by giving you more options, hence improving the quality of services that we provide you. Therefore, we also have given you the option of changing your delivery address even after you have placed your order.
However, this option of changing your delivery address is available only till the dispatch is not handed over to our delivery partners. Once we have processed and dispatched your order to our delivery partners, you will no longer be having the option to change the delivery address of the particular order that you have placed.
9. Shipping Policy
The shipping charges would depend on the weight, the nature of the product and the delivery partner that you choose while placing the order. The shipping/delivery charges would be mentioned before you place an order, we request you to verify the shipping charges before you place an order.
There might be certain scenarios when the product that you had placed an order and that particular product might not be available at that point of time due to certain unavoidable reasons/circumstances. Under such circumstances, bhalani.com does not guarantee to provide you with the exact same product. In cases like these, you would be given an option of, either to claim refund of the price that you had paid for that particular product or wait for a certain number of days (the number of days for which you need to be waiting for, to receive the particular product will be informed to you accordingly) to get that particular product for which you had placed an order for.
The delivery of your products would remain time bound in accordance with the period of delivery mentioned on our website, but at times, it may be delayed due to certain unforeseen circumstances. Our customer care team would be constantly on watch once the product is handed over to our delivery partners to ensure that your products are delivered to you within the said time frame. However, under any situation we shall not be held responsible for any such delays due to unavoidable circumstances.
10. Sale Restricted Areas
There are some areas where the sale of some books/products might be restricted under the purview of the local laws of that particular region, we shall not be able to provide such books/products in those sale restricted areas.
11. Terms of Product Identity
At bhalani.com, we do not guarantee or claim the product identity. The information pertaining to the products at bhalani.com might not be completely error free. Under circumstances, even after the order has been confirmed, the actual price of the product that you have finally paid may differ. This can happen in cases where the publisher/supplier decided to change the MRP, or the changes might occur due to the fluctuations in the foreign exchange rates (which are always in sync with the GOC rates) pertaining to that particular product. In such a scenario, you would be given an option of either paying the difference amount, so that we could continue to process your order smoothly or cancel your order and claim a refund.
We are not responsible for any of the reviews written on our website by any particular individual about any particular book, product or author, as they would be expressing their own views, not ours for, which we are in no way to be held liable.
There are certain products which are sold in USD, GBP, EUR, etc. The rates are at par with the GOC rates for every month, we would advise you to pursue through the current currency exchange rate of the month, on our website before proceeding with the transaction. In cases where you are placing order at the midnight of the end of the month according to the Indian Standard Time, we would advise you to wait for about 10-15 minutes before placing your order, in order to avoid confusions with the volatile currency rates.
We would also like to point out that the content uploaded on the website may differ from the product in its representation and the shown books and products may not be error free.
If the author/s, whose books shall be sold or put on preview on our website, face any problem, they may feel free to contact us regarding the same through the contact mediums provided on the website.
Products at bhalani.com would be inclusive of all taxes.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Jeel Sanghvi
Bhalani Medical Book House
11 Mavawala Building,
Opp. K.E.M Hospital,
Parel, Mumbai - 400019.
Phone: +91-22 -24140220/24137650
Timing: Monday to Saturday (9:00 am to 18:00 pm)