An order once placed cannot be cancelled. Returns of books and other products would be accepted within a time period of 14 (fourteen) days from the date on which the particular product was delivered to you, and the returns of the products would be accepted only if there is any manufacturing defect found and the same shall be dealt with as per our discretion. However, orders placed can only be cancelled till time, we have handed it over to our delivery partners. Once we have handed over your product to our delivery partners for delivery, you no longer will have the option of cancelling the order. However under any circumstances for return or cancellation of an order/s, a service fee of 3.30% would be deducted from the amount that you have paid while placing the order.
In the given scenario where the product has a manufacturing defect, you would be given the options of either getting your order replaced with a new one; or returning the defected product and calming a refund of the amount that you had paid for that particular product; or by returning the defected product and getting your account at bhalani.com credited.
Purchases if made physically at the shop; the return of the same products/books, if found defective are to be returned physically and not via the website. Vice versa this applies to the books/products purchased from the website and they are to be returned via the procedures prescribed on the website.